TTW – Tell us something about Zurich Airport from the time of its initiation
Michael Stief : It opened in 1948. Since then, Zurich Airport grew steadily and is today the most important airport of Switzerland.
TTW – How the airport has evolved in all these years and where does it stand now when you draw a comparison with its past years?
Michael Stief: Zurich Airport is Switzerland’s gateway to the world. In 2012, a total of 24.8 million passengers departed from, arrived at or transferred via Zurich Airport, thus making it not only the region’s most important transport hub, but also its most important commercial centre. Zurich Airport is an economic driver, housing 270 companies which employ almost 24,000 people.
TTW – Enlighten us about the traffic flow, both in terms of domestic and international passengers?
Michael Stief : In 2012, Zurich Airport was host to 24.8 million passengers. Exceeding the previous year’s all-time record by 1.9%, this modest increase in passenger numbers was in line with forecasts. This growth in passenger volume is significantly higher than the European average of +0.4%. Despite the uncertain economic environment, in 2012 the Zurich Airport catchment area again proved to be a stable and reliable market with a continuing increase in demand for flights. The number of local passengers increased during 2012 by 1.6% to a total of 16.2 million. At the same time, the number of transit passengers rose by 2.5% to 8.5 million. The share of transfer passengers was 34.2%.The intercontinental sector showed particularly positive growth with an increase in the number of flights to and from the Far East (+13.0%), Near and Middle East (+9.4%) and North America (+7.5%). The increase is attributable both to the rise in demand and to the expanded flight offering to these regions. Europe, Zurich’s largest market, grew by +0.4%. At Zurich Airport, the hub carrier Swiss has the largest passenger share at 56.4%, followed by Air Berlin (6.1%), Edelweiss Air (3.9%) and Lufthansa (3.6%).
TTW – What is the main aim of Zurich airport and where do you locate yourself in the following years to come?
TTW – Ranking among some of the well-known airports in the world what makes Zurich Airport different?
TTW – How does Zurich Airport handle its customers and what is the main ethos behind the services that you hope to provide to the passengers?
TTW – What are the quality services that you provide and what are the big changes that you are going to bring in this year?
TTW – What are the new techniques and security measures undertaken by you to ensure safety to the travellers? How do you propose to handle pressure at the time of emergencies?
TTW – What are the possible airport challenges and issues that you come across and what are the best ways to handle them?