Published on : Friday, May 6, 2016
AirAsia Bhd Chief Executive Officer, Aireen Omar, in a statement said, this was partly due to the insufficient revenues to offset the costs.
“The operational costs have also increased quite substantially for AirAsia’s operations at Terminal 1 Kota Kinabalu International Airport,” she said.
Keeping in mind the value of customers, the low-cost carrier said it would offer three options for the customers affected by the termination of the services.
It would offer a full refund of the amount equivalent to customer’s booking.
The passengers could reschedule their journey with the latest flight on June 21, 2016, depending the availability of seats, it said.
“They could also opt for credit shells which can be used as payment towards any AirAsia tickets or products and they are valid for six months or 180 days from the date of issuance,” it said.