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Published on : Monday, December 21, 2015
The new open plan design, part of Virgin Trains’ £20m station investment programme, is set to deliver real benefits for the customer with the doubling of ticket vending machines from three to six, improved access and egress to the platform and greater customer assistance.
“The area has been transformed and the reaction from our customers over the weekend has been really positive,” commented Virgin Trains Station Manager, Dave Whitehouse.
“The new open plan design has been driven by our customers. More and more are now booking their tickets online for collection at the station. So the extra ticket machines are a big boost and will keep queues to a minimum.
“At the same time our customers want more face to face engagement with our team. So we are getting them out from behind the glass to ensure our customers have all the information and help they need.”
In excess of 2,500 transactions took place over the first weekend, the £300k spend finished early ahead of the Festive period, traditionally one of the busiest times of the year for the railway.
Source:- Virgin Trains
Tags: Virgin Trains