6th International Railway Summit debates customer satisfaction

Published on : Wednesday, February 28, 2018

International Railway SummitThe 6th International Railway Summit, a unique three-day event that brought together rail operators, infrastructure owners, rolling stock manufacturers, national and local governments, and expert suppliers of products and services, concluded in Prague on 23 February after a busy and fruitful timetable of debates, one-to-one consultations, technical visits, and formal and informal networking opportunities.


The summit was held in association with the International Union of Railways (UIC) at the five-star Hotel Boscolo Prague, Autograph Collection, and was attended by 116 delegates representing 84 companies, associations, and organisations from 23 countries. Delegates attended a full conference programme on ‘Improving passenger experience and customer satisfaction’, comprising keynote speeches, presentations, technical reviews, and panel discussions with contributions from prominent figures and industry pioneers. Rail-sector buyer companies and technical experts also participated in 176 one-to-one meetings with potential business partners.


Through technical visits on the opening day of the summit delegates were given guided tours of important local railway facilities: Czech Railways’ Prague depot and SŽDC’s newly-opened Balabenka control centre.


During the two-day conference, speakers from around the world offered invaluable insights and engaged in spirited debates on a wide variety of topics including the impact of high-speed rail on society, the benefits or otherwise of competition, safety & security, global megatrends, the future of rolling stock, and addressing passenger satisfaction in an urban context.


Speakers included Elisabeth Werner, Director of Land Transport at the European Commission’s Directorate-General for Mobility and Transport (DG Move), Jean-Pierre Loubinoux, Director General of the International Union of Railways (UIC) and Libor Lochman, Executive Director of the Community of European Railway and Infrastructure Companies (CER). The conference programme was chaired by Simon Fletcher, UIC’s Director Standards and Coordinator Europe.


Hotel Boscolo Prague’s elegant opera ballroom was the venue for the opening night’s dinner on 21 February, where Pavel Krtek, Chairman & CEO of Czech Railways, welcomed delegates to beautiful Prague. The following evening, 22 February, delegates enjoyed delicious Czech cuisine, courtesy of Dinner Sponsor ZB Rail Fastening, at Kampa Park restaurant on the banks of the Vltava river, with stunning views of the famous Charles Bridge glittering in the night sky.


The summit was hosted by IRITS Events and was sponsored by 14 companies.


The 7th International Railway Summit will take place in Frankfurt on 20-22 February 2019. Organisations interested in learning more about International Railway Summit and about how they can participate in the event can visit or contact the organisers, International Railway Journal and IRITS Events.


International Railway Summit is a meeting of senior executives representing the world’s key rail operators, rail infrastructure management companies, national and local governments, rolling stock manufacturers and a wide range of solution providers.



International Railway Summit provides a ‘matchmaking’ service between rail industry leaders (‘buyers’) and technical experts, based on buyer delegates’ project requirements and the proven expertise of large and small suppliers that we have carefully handpicked. Based on this matchmaking, buyer delegates attend one-to-one consultation sessions with suitable suppliers during the annual summit.


In addition to the one-to-one meetings, delegates also attend a conference programme given by key industry leaders and experts and network over lunches and dinners with their counterparts and industry colleagues from all over the world. International Railway Summit is hosted by IRITS Events. The 5th International Railway Summit will take place on 15-17 November 2017 in Kuala Lumpur, Malaysia, the first time the event will be hosted in Asia. The 6th International Railway Summit on 21-23 February 2018 in Prague, Czech Republic.


Source:- International Railway Summit


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