89% of Ryanair Flights on Time In May

Published on : Friday, June 10, 2016

Ryanair_6NationsRyanair, Europe’s favourite airline, today (8 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

 

 

Ryanair’s Robin Kiely said:

 

“Ryanair carried 10.6m customers in May with 89% of our 60,000 flights arriving on time, despite repeated French ATC strikes and bad weather, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

 

May 2015 2016
On-time flights 92% 89%
Complaints per 1,000 pax 0.85 1.23
Bag complaints per 1,000 pax 0.50 0.53
Complaints answered within 7 days 99% 99%

 

 

Source:- Ryanair Airlines

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