90% Of Ryanair Flights On-Time In May

Published on : Tuesday, June 13, 2017

ryanairRyanair, Europe’s No 1 airline, today (13 June) released its May customer service statistics, which confirm that Ryanairremains Europe’s No 1 customer service airline with:

 

 

Ryanair’s Robin Kiely said:

 

“Ryanair carried over 11 million customers in May with 90% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

 

May 2016 2017
On-time flights 89% 90%
Complaints per 1,000 pax 1.23 1.64
Bag complaints per 1,000 pax 0.53 0.53
Complaints answered within 7 days 99% 99%

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