93% Of Ryanair Customers Satisfied With Flight Experience

Published on : Friday, July 7, 2017

Ryanair, Europe’s No.1 airline, today (6 July) released its quarterly ‘Rate My Flight’ statistics, which show that 93% of surveyed customers were happy with their overall flight experience in April, May and June 2017.

Some 150,000 customers used the ‘Rate My Flight’ function in the Ryanair app in April, May and June, ranking their overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for Ok, to 3 stars for Good, to 5 stars for Excellent.

Some 93% of respondents rated their overall trip ‘Excellent/Very Good /Good’, recording similar ratings for boarding (87%), crew friendliness (95%), service onboard (93%) and range of food & drink (81%).

‘Rate My Flight’ is available in Dutch, English, French, German, Greek, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.

Category	Excellent/Very Good/ Good	Excellent	Very Good	Good	Fair	Ok
Overall Experience	93%	48%	32%	13%	4%	3%
Boarding	87%	44%	27%	16%	7%	6%
Crew Friendliness	95%	59%	26%	10%	3%	2%
Service onboard	93%	51%	28%	14%	4%	3%
Food & Drink Range	81%	33%	21%	27%	9%	10%