93% Of Ryanair Customers Satisfied With Flight Experience

Published on : Friday, July 7, 2017

RyanairRyanair, Europe’s No.1 airline, today (6 July) released its quarterly ‘Rate My Flight’ statistics, which show that 93% of surveyed customers were happy with their overall flight experience in April, May and June 2017.

 

Some 150,000 customers used the ‘Rate My Flight’ function in the Ryanair app in April, May and June, ranking their overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for Ok, to 3 stars for Good, to 5 stars for Excellent.

 

Some 93% of respondents rated their overall trip ‘Excellent/Very Good /Good’, recording similar ratings for boarding (87%), crew friendliness (95%), service onboard (93%) and range of food & drink (81%).

 

‘Rate My Flight’ is available in Dutch, English, French, German, Greek, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.

 

Category Excellent/Very Good/ Good Excellent Very Good Good Fair Ok
Overall Experience 93% 48% 32% 13% 4% 3%
Boarding 87% 44% 27% 16% 7% 6%
Crew Friendliness 95% 59% 26% 10% 3% 2%
Service onboard 93% 51% 28% 14% 4% 3%
Food & Drink Range 81% 33% 21% 27% 9% 10%

 

 

Source:- Ryanair Airlines

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