A round-the-clock phone helpline to be set up for foreign and domestic tourists visiting UP

Published on : Wednesday, December 27, 2017

imagesThe Uttar Pradesh government will be setting up a 24X7 phone helpline that will provide a “better experience” for foreign as well as domestic tourists visiting the state.

The helpline is expected to be launched in about three months. This move comes amid recent incidents in which some foreign tourists were assaulted, which raised a lot of criticism over the state’s law and order situation.

The objective of the helpline is to create a round-the-clock presence and support for all tourists. “The helpline will also cater to tourism-related information on cultural tourism, youth tourism, pilgrimage tourism, eco tourism, cultural heritage tourism and medical tourism, and help in any online bookings,” as per a plan document for this purpose.


The helpline is expected to ensure assistance like a one-stop solution for any problem faced by foreign and domestic tourists. It will be operated like a call centre and will also provide information related to tour and packages, accommodation and modes of transport. Earlier this month, some French tourists were allegedly assaulted by a group of locals in Mirzapur, which led to the arrest of eight people. In October, a Swiss couple was assaulted in Fatehpur Sikri near Agra.


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