Published on : Monday, July 22, 2019
Accor Hotels UK & Ireland has introduced the facility for guests to communicate with hotel staff using WhatsApp. Guests at Accor can send a message via WhatsApp Messenger rather than use the phone in their room to contact reception or other hotel facilities or services. The guests are given a dedicated mobile phone number with their room key card on arrival.
A member of staff monitors requests which they can immediately respond to, whether for room service where offered, housekeeping, or a restaurant reservation. This service allows guests to make requests wherever they are in or out of the hotel, before, during or after their stay.
The service is now available in around 90 per cent of the group’s hotels that are run from the mobile operating system introduced last year, and will be rolled out further at selected hotels in the portfolio. WhatsApp has over 1.3 billion users worldwide.
In the hotels where it was first tried, it has generated positive feedback from guests, for whom WhatsApp is an increasingly important method of communication.
As per Thomas Dubaere, chief operating officer of AccorHotels northern Europe, guests want to communicate using the methods they are most familiar with.
The use of WhatsApp has increased exponentially over the past few years and is a platform most of their guests feel very comfortable using. WhatsApp facility at Accor enables them to use it to order room service or ask reception a question is a logical step to ensuring they have the best possible experience in our hotels.