Aeromexico Launches Its New Digital Ecosystem

Published on : Friday, August 19, 2016

AeromexicoAeromexico, Mexico’s global airline, announced the official launch of its new digital ecosystem that consists of a revamped website, mobile app, and updated airport kiosks offering customers a multi-platform experience meant to simplify the way to travel.

 

The airline aims to develop a personalized and connected end-to-end passenger experience at each point of contact, be it directly at the airport or through interactions on the new mobile app or website.

 

“The updated technology tools that we provide for our customers reflect the constant transformation and modernization plans taking place at Aeromexico,” said Chief Revenue Officer Anko Van der Werff.

 

Services offered by these new channels include the following:

 

1.   Aeromexico.com

The carrier’s website design has been updated to feature mobility with advantages centered on:

 

 

2.   Airport kiosks

The carrier’s airport kiosks now feature:

 

 

The new kiosks have been installed in the Mexico City and Monterrey airports, and will soon be available in an additional nine major airports nationwide.

 

3.   Mobile App

In the last quarter of 2016, users will be able to download the carrier’s new app with features focused on day of travel services, such as:

 

 

Aeromexico has worked for nearly two years on this project with world-renowned commercial partners in the technology industry, with a focus on improving its service to create a unique, streamlined, and simplified travel experience from the moment customers start planning their trip to arrival at their final destination.

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