Aeromexico teams up with TripAdvisor to get candid feedback from their customers

Published on : Friday, July 22, 2016

tripadvisorA new airline reviews platform has been introduced by TripAdvisor, as well as newly redesigned flight search service and beta launch of its “flyscore” that rates the quality of each air travel itinerary for consumers.


This new airline review platform includes all major airlines globally.


Mexico’s global airline, Aeromexico, announced that it has joined TripAdvisor to promote its new online review platform. The airline will encourage its customers to write candid reviews about their flight experience on TripAdvisor through various marketing channels.


Travelers now have a go-to resource for making more informed air travel decisions based not only on the price of the flight, but the total experience with the airline as viewed by TripAdvisor’s community of more than 340 million monthly unique visitors.


Rodrigo Llaguno, VP of Customer Experience at Aeromexico, said that, they believe in proactively seeking consumer feedback and opinions, which is why they support the launch of TripAdvisor airline reviews. This latest innovation provides them a unique opportunity to hear the customers’ opinions on a platform that they love.


Brian Gross, VP of E-Commerce at Aeromexico, added that TripAdvisor and Aeromexico have been partners since 2014 which started with the integration of TripAdvisor destination ratings. Their customers are inspired by TripAdvisor’s great user-generated content when planning their next trip to our 85 destinations within three continents and more around the world as a founder member of SkyTeam alliance. Encouraging their customers to review their service on TripAdvisor’s popular site is a logical next step. In addition, TripAdvisor’s flight comparison engine will soon offer as an option for customers to purchase tickets.


Andrew Wong, head of airline review partnerships, TripAdvisor global flights business, said that, They’re helping travelers determine which flight options offer the best value beyond price by surfacing candid traveler reviews and photos, as well as detailed amenities information. By encouraging its customers to share their candid feedback, Aeromexico will give flyers around the world the insights they need to book with their carrier.


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