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Published on : Thursday, August 10, 2017
Sefton Park Hotel is again in newline after a row erupted on TripAdvisor, one of the online travel portals, after the hotel staffs were accused of searching bags, taking food from the buffet and shouting at the wedding guests.
But the authorities of the Sefton Park Hotel strongly denied the claims, which were published in TripAdvisor. It was slated in a one star review by a user who said the staffs were an “absolute disgrace” at a wedding party on 17th June 2017.
The disgruntled reviewer claimed that staffs were inhospitable and they spoke very rude ways, without showing any manners and proper etiquette.
But the hotel’s public relations manager refuted the bizarre claims, saying there were two sides to every story. They said the reviewer was found with a bottle of vodka in a gift bag as part of routine checks carried out on the afternoon of the wedding.
The hotel authorities again claimed that their responsibility is to ensure the special days of their most valued customers is as memorable as possible. During the course of the evening the two male guests got into an altercation and then proceeded to threaten members of staff with violent behaviour. At that point a senior member of the hotel staff spoke with the groom who duly asked the guests to leave.
The management of the Sefton Park Hotel said that they would not bear the threats or violent behavior of the customers, and that the only other option would have been to call police which could have put a real dampener on the evening.
Finally, the management of Sefton Park Hotel hit back at claims staff had been robbing off the buffet, saying that, they always prepare a little extra in case items get damaged in prep or while being served. This is common practice in any catering establishment of nay hotel or ant restaurants when serving buffet. It shouldn’t however have been eaten behind the bar and we thank you for your feedback in this regard.
Now Sefton Park Hotel is rated as 3.3 and noted as “terrible”.