Published on : Thursday, June 11, 2015
The American Hotel & Lodging Association , the sole national association representing all segments of the 1.8 million-employee lodging industry, today praised the Florida Congressional Delegation after they sent a letter to Federal Trade Commission (FTC) Chairwoman Edith Ramirez urging the agency to immediately open an investigation into companies deceptively targeting consumers with misleading online hotel websites. The letter was signed by all 27 Members of the delegation.
“When it comes to the law, it’s very clear; businesses should not be misleading consumers about who they are and what they are selling. But that is exactly what many rogue online booking sites are doing. More than 2.5 million bookings a year are deceptive, leaving consumers in the cold. Consumers are not getting what they want or pay for and dealing with everything from additional room charges, cancellation fees or service charges and accessibility problems,” said Katherine Lugar, president and CEO of AH&LA.
“We welcome the support of the leadership of the entire Florida Congressional Delegation in recognizing that we have a shared responsibility in ensuring that consumers are protected from these unscrupulous scams. We join the Florida delegation in urging the FTC to open an investigation to raise awareness about this growing problem as this body has the jurisdiction and duty to investigate these deceptive practices.”
Source:-American Hotel & Lodging Association