Air Canada expands its Lowest Price Guarantee to give customers added assurance

Published on : Thursday, February 14, 2013

Air-CanadaAir Canada is expanding its Lowest Price Guarantee to give customers added assurance they are getting the lowest price available on-line within a 24-hour period when they book flights on Air Canada. The guarantee applies to any destination Air Canada serves for tickets bought in Canada on Air Canada’s official website.

“Air Canada’s new Lowest Price Guarantee means customers can be certain they will always get the best price for their Air Canada flight at aircanada.com. With the proliferation of travel websites the market can be confusing, so to make it easy for customers and give them confidence they are getting the lowest price available online we are expanding our existing North American fare guarantee to cover our entire global network. Our promise to our customers is that by going to aircanada.com they are guaranteed of always finding the lowest prices for wherever we fly and if they find the same flight elsewhere in Canada at a lower price within 24 hours we will provide a $50 travel credit plus the price difference,” said Ben Smith, Executive Vice President and Chief Commercial Officer at Air Canada.

Here are the highlights of how our Lowest Price Guarantee works.
•    It is available to all consumers and travel agencies purchasing tickets in Canada for Canadian originating flights on Air Canada, Air Canada rouge or Air Canada Express flights operated by Sky Regional or Jazz Aviation LP through aircanada.com
•    If, within 24 hours of purchase, the customer finds a cheaper price for the same flight, itinerary and fare brand on another Canadian online travel retailer, then Air Canada will provide a travel credit for $50 plus the price difference, which can be applied towards future travel. Air Canada’s policy of allowing customers to cancel any flight and receive a full refund within 24 hours of booking remains in effect.
•    Customers and travel agencies who find a lower price can easily notify Air Canada on-line and are not required to buy the lower fare.
•    The program covers all travel within Air Canada’s network on flights marketed and operated by Air Canada, Air Canada rouge and Air Canada Express flights. It is available for all published retail fares sold in Canada by any Canadian online retail distribution channel that is an accredited vendor of Air Canada
•    Travel Agents also have access to the Lowest Price Guarantee when booking on Air Canada’s travel agency website

source: Air Canada

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