Published on : Tuesday, June 7, 2016
Airbnb received several complaints regarding racism during the past year. This time, a new controversy arises as a “super host” of Airbnb rejected to accommodate a guest, just because the host came to know that the guest was transgender.
The guest lodged a complaint privately to Airbnb in 2015, but even after knowing the truth, the company did not take any action. Rather, they decided to promote the host as “super host” later. “Super host” tag is usually given to someone who has long experience in hosting and whom the guests have given multiple five-star reviews.
Airbnb already faced several criticisms, because many of the guests from African origin were denied of services by hosts because of their skin colour. San Francisco-based short term rental service Airbnb, has also been sued by Gregory Seldon, a 25-year-old African American, last month because of racial discrimination.
Shadi Petosky, the producer of the children’s show Yo Gabba Gabba and the creator of the new Amazon show Danger & Eggs, published the screenshots of the conversation between the host and her in twitter on Sunday, 5th June. Right after the tweet was made, Airbnb responded as quickly as possible, stating, “Discrimination has no place in the Airbnb community. We are removing this host from Airbnb.”
Petsky informed, ““They asked me who she was but didn’t take her off the platform then. She became a super host. But now that there’s this larger conversation around Airbnb and race, so I just posted to add the trans perspective.”
It seems, Airbnb officials dodged the accusation and handled it vaguely by stating, “We are conducting a comprehensive review and examining what can be done to ensure we resolve these kinds of issues quickly and help make sure everyone is treated fairly.”
It seems that Airbnb authority only acts in favour of the guest, when their story reaches the social networking sites, and not before that. Although the recent Airbnb ad-campaign states that they are gay-friendly, their action says otherwise.
Given to the circumstances, why would anyone pay Airbnb to get insulted based on their race or gender, when hotels offer far better service, without giving them the eye!