Airline companies opt for personalized services to passengers

Published on : Friday, November 17, 2017

Airline companies opt for personalized services to passengersWorld renowned airlines is now targeting to give services to the passengers in personalized way with new mobile app and devices.



The people movement, aircraft maintenance, and passenger’s safety all will be associated with mobile devices and apps.




The airlines companies are also experts at collecting vast customer data, including what sorts of credit cards and computers used by the passengers.




The aviation industry has long envisioned a day when it could make use of all the information it’s accumulated on the passenger.


That data has traditionally been separated in various IT systems, but as of now there are so many airline companies which are opting these services to the passengers.




In the month of April, Delta Air Lines Inc.’s 23,000 flight attendants began using new software called SkyPro on their Nokia Lumia mobile devices to keep tabs on some basic customer information, which enriches their services.

While American Airlines Group Inc equips its 24,000 flight attendants with Samsung Galaxy Note devices.


This airline will release a new app called iSolve to let flight attendants dispense frequent-flier miles or a travel voucher to help resolve customer service issues on-board. The flight attendants of United Airlines also track tight connections, mileage milestones and other customer matters with company-issued iPhones.





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