Published on : Thursday, January 11, 2018
It will be available in-flight later this year and the compensation will come in the form of miles.
It will further be only distributed to customers enrolled in the AAdvantage loyalty program.
Lindsey Marcin, a spokeswoman for American Airlines, said that the initiative has been put into place to track small issues from escalating. It will help in providing the team members the tools they need to do their jobs and solve problems on the spot along with proving better customer service experience.
iSolve, a software in the smart phones of American Airlines customer service employees will allow them to instantly award compensation.
Missing a connection because your plane arrived late or getting downgraded to a lower seat class are some inconveniences that could earn miles.
From this year the flight attendants will have iSolve installed on their tablets which will allow them to offer in-flight compensation for things like broken seats, meal shortages or malfunctioning entertainment systems.
iSolve is also used by United Airlines to compensate travelers.