American Airlines to compensate for inconveniences

Published on : Thursday, January 11, 2018

american airlinesAmerican Airlines employees will be able to offer on-the-spot compensation to travelers for small inconveniences at airports which will be into immediate effect.

 

 

It will be available in-flight later this year  and the compensation will come in the form of miles.

 

 

It will further be only distributed to customers enrolled in the AAdvantage loyalty program.

 

 

Lindsey Marcin, a spokeswoman for American Airlines, said that  the initiative has been put into place to track small issues from escalating. It will help in providing the team members the tools they need to do their jobs and solve problems on the spot along with proving better customer service experience.

 

 

iSolve, a software in the smart phones of  American Airlines customer service employees will allow them to instantly award compensation.

 

Missing a connection because your plane arrived late or getting downgraded to a lower seat class are some  inconveniences that could earn miles.

 

 

From this year the flight attendants will have iSolve installed on their tablets which will  allow them to offer in-flight compensation for things like broken seats, meal shortages or malfunctioning entertainment systems.

 

 

iSolve is also used by United Airlines to compensate travelers.

Tags: , , , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 WTM London 2018
  • 03 imexamerica 2018
  • 08 theleisureshow 18
  • 09 cibtm 2018
  • 09 Seatrade Cruise Med 2018
  • 10 Astana leisure 2018
  • 10 ITE-HCMC 2018
  • 11 lodgingconference 18
  • 11 ttgincontri 2018
  • 13 aite 2018
  • 14 CITIE 2018
  • 14 SATTE 2019
  • 14 traveltechme 2018
  • 15 TravelDaily TDC 18
  • 16 OTDYKH 2018
  • 17 Hotel Show dubai 18
  • 18 hospitalityqatar 18
  • 18 Hotel Management Asia Summit 2018
  • 18 thincindonesia 2018
  • 19 bricsaconsulting 2018
  • 20 CITE_TTW 2018
  • 20 europecongress 18
  • 20 sahicsouthamerica 2018
  • 21 bitmchina 2018
  • 22 Hotel Management Singapore Summit 18
  • 23 PTM 2018
  • 30 PATA

TRAVEL INDUSTRY EVENTS

Get our toolbar!
Review www.travelandtourworld.com on alexa.com