American Airlines to reimburse passengers for in-flight complaints

Published on : Friday, January 12, 2018

American AirlinesThe flight attendants of American Airlines would now be providing compensation for problems that might occur while the aircraft is flying.

 

Whenever a passenger comes across a meal shortage, any issue with seat or a broken in-flight entertainment system, flight attendants would be capable of offering compensation through a unique system of AAdvantage Miles as reported by a news media agency based in Chicago.

 

This system would be operating on tablets that the flight attendants carry around while they are on service.

 

Thanks to a program known as iSolve the flight attendants would be able to offer convenient customer service fixes while the airplane is flying. This technology is already being utilized by the customer service managers of American Airlines, reservation agents and social media support.

 

But if passengers are keen to receive compensation in the skies, they should be already enrolled in the AAdvantage program.

 

Flight attendants would be then able to credit accounts with miles.

 

Moreover they would not be able to provide solutions, like vouchers or cash to those who are not members of the loyalty program of the airline. The news media has also reported that flight attendants can start using the program at the end of the month.

 

While flight attendants welcome this brand new technology they have also started undergoing a compulsory 12.5-hour course in ‘de-escalation’.

 

This new course is aimed to teach flight attendants how they can manage crisis onboard the airplane, especially the technique of dealing with the customer service confrontations from being recorded and going viral online.

 

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 AIME 2019
  • 03 AIME 2018
  • 05 ameistanbul 2019
  • 06 aviation-festival-asia 2019
  • 07 thehotelshowsaudiarabia 2019
  • 08 JTTX9 19
  • 09 Conventa 2019
  • 10 Asia Pacific 2019
  • 10 Hotel Management Thailand 2019
  • 10 OTM 2019
  • 10 Routes Americas 2019
  • 11 Bar and Restaurant Investment 19
  • 11 BLTM 2019
  • 11 Digital Travel 2019
  • 13 ATRTCM 2019
  • 13 Food Hospitality2019
  • 14 SATTE 2019
  • 16 EMITT 2019
  • 16 IITM 2019
  • 17 AITF 18
  • 18 UITT 2019

TRAVEL INDUSTRY EVENTS

    1. TTF Bengaluru

      January 15 - January 17
    2. SATTE

      January 16 - January 18
    3. MATKA 2019

      January 17 - January 20
    4. GO 2019

      January 17 - January 20
    5. BLTM Delhi

      January 18 - January 19
Get our toolbar!
Review www.travelandtourworld.com on alexa.com