American Airlines to reimburse passengers for in-flight complaints

Published on : Friday, January 12, 2018

American AirlinesThe flight attendants of American Airlines would now be providing compensation for problems that might occur while the aircraft is flying.


Whenever a passenger comes across a meal shortage, any issue with seat or a broken in-flight entertainment system, flight attendants would be capable of offering compensation through a unique system of AAdvantage Miles as reported by a news media agency based in Chicago.


This system would be operating on tablets that the flight attendants carry around while they are on service.


Thanks to a program known as iSolve the flight attendants would be able to offer convenient customer service fixes while the airplane is flying. This technology is already being utilized by the customer service managers of American Airlines, reservation agents and social media support.


But if passengers are keen to receive compensation in the skies, they should be already enrolled in the AAdvantage program.


Flight attendants would be then able to credit accounts with miles.


Moreover they would not be able to provide solutions, like vouchers or cash to those who are not members of the loyalty program of the airline. The news media has also reported that flight attendants can start using the program at the end of the month.


While flight attendants welcome this brand new technology they have also started undergoing a compulsory 12.5-hour course in ‘de-escalation’.


This new course is aimed to teach flight attendants how they can manage crisis onboard the airplane, especially the technique of dealing with the customer service confrontations from being recorded and going viral online.


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