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Published on : Wednesday, June 17, 2015
ANA has been selected as the leading airline in two categories at the 2015 World Airline Awards run by SKYTRAX. The awards for “World’s Best Airport Services” and “Best Airline Staff in Asia” were presented at a ceremony during the Paris Air Show.
These awards recognize ANA’s on-going commitment to providing exceptional levels of customer service and a superior air travel experience, prioritizing passenger comfort, convenience and safety. The World Airline Awards are determined by the results of an online survey completed by passengers worldwide. This is the fourth time ANA has received the “World’s Best Airport Services” award and the third consecutive year it has won in this category. It is the second time ANA has been awarded the “Best Airline Staff in Asia” award, following a first award in 2011.
The “World’s Best Airport Services” award is presented to the airline which receives the highest level of customer satisfaction across a full range of airport services. It recognizes the high quality of service provided by ANA staff across its 36 airports worldwide. ANA endeavors to provide personalized customer service, tailoring its approach to individual customer needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.
In the “Best Airlines Staff in Asia” award, SKYTRAX recognized the coordinated efforts of ANA airport staff and cabin crew to continually improve service quality. SKYTRAX commended ANA for exceeding all other airlines headquartered in Asia to provide the best customer service both on the ground and in the air.
Mr. Osamu Shinobe, President and CEO of ANA, commented on the awards:
“ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalized, high-quality service which ensures the comfort and safety of all our customers. I am delighted to receive these awards on behalf of ANA’s staff and crew. I would like to thank all our staff for their hard work and dedication which enables us to provide an exceptional level of service in every airport and on every ANA flight, and I would like to thank all our customers for voting for us and for choosing to fly ANA.”