Published on : Wednesday, March 18, 2020
The passengers can ask airlines for a credit for a cancelled flight but getting through to customer service will be a major challenge as Qantas Airlines and Jetstar Airlines cause chaos by grounding the majority of their international and domestic fleet.
The national carrier announced on Tuesday that 90% of international flights and 60% of domestic flights will be cancelled from the end of the month until the end of May, and Virgin is widely tipped to follow suit within days.
The airlines will honour the bookings with a flight credit voucher, which you can use within a fairly generous period of 12 months, but there is a deadline of 31 March for applying. The change fees – even on the cheapest restricted tickets – will be waived. However, the customer will have to cover the difference in the fare, if any. The passengers who would like a full refund may be granted one if they insist, the aviation commentator Steve Creedy told.
The advice is don’t even try to get through on the phone; and if your flight is in the next day or so the airlines will contact you. Some passengers have had success by contacting the company through its Facebook page.
Qantas Airlines is advising on its website that due to high demand they’re experiencing long call wait times and are only dealing with urgent travel dates.