Published on : Thursday, May 19, 2016
A B&B in Aberfeldy has scooped VisitScotland’s Four Star Gold Quality Assurance Award in recognition of its high standards.
Brae House B&B received the Four Star Gold award from the national tourism organisation at its latest grading. The ‘gold’ part of the Quality Assurance (QA) award represents the continuing attainment of outstanding customer service and hospitality.
The accommodation, situated on the Western edge of the picturesque Perthshire town, offers two spacious and stylish rooms as well as a first floor guest lounge with stunning panoramic views over the River Tay and mountains beyond.
Brae House, which also has a Taste Our Best award for its use of local and quality Scottish produce, is an ideal base for those looking to explore some of region’s famous walks and gardens.
Visitors can also trace the steps of the National Bard, Robert Burns, who penned Birks of Aberfeldy after being inspired by a walk through the area’s beautiful woodlands.
VisitScotland’s Four Star Gold Quality Assurance Award recognises serviced accommodation businesses which consistently achieve the highest levels of excellence within their VisitScotland star grading. Businesses that achieve the award excel in areas of customer care and hospitality, showing evidence of a real commitment to development and training.
Patti Walker-Booth, owner of Brae House B&B, said: “’We at Brae House are thrilled to receive this award from Visit Scotland. It is a wonderful recognition for all the hard work over the years, ensuring that our guests have a fantastic stay. It is also very much a tribute to our lovely guests who have given us such glowing reviews. We would like to thank everyone who has helped to make this award possible”
Jim Clarkson, Regional Director of VisitScotland, said: “Congratulations to Patti and James on achieving their Four Star Gold Quality Assurance award. Brae House offers guests an exceptional standard of accommodation in one of the most beautifully scenic parts of the country – their Gold award is well and truly deserved.
“This award, coupled with their Taste Our Best accreditation, ensures guests are going to enjoy the very best in quality local produce during their stay at this peaceful retreat in the heart of Highland Perthshire.
“Our Quality Assurance scheme helps businesses to reach their full potential and truly shine. The scheme is about more than just the ‘stars’ on the door – it’s about the entire visitor experience, about investing in your business and making it as economically sustainable as it can possibly be.”
Developed and improved over the past 25 years, VisitScotland’s Quality Assurance (QA) schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow businesses not just to meet visitor expectations, but exceed them.
QA can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.
Launched in September 2013, Taste Our Best is a joint initiative between the national tourism organisation and the Scottish Government. Assessors rate the overall eating experience, the extent to which Scottish produce (at least 40%) is used and promoted, and staff knowledge of the produce on the menu and its provenance.
Picture caption: Jim Clarkson, VisitScotland Regional Partnerships Director is pictured with Patti Walker-Booth and James Smith, owners of Brae House B&B in Aberfeldy.