Published on : Saturday, October 28, 2017
The Competition and Markets Authority said that the authority is strictly looking after whether the travel booking sites were using the pressure tactics to rush customers into booking rooms, and whether they were pushing hotels based on the commission they receive, in what could amount to a breach of consumer law.
According to the data, about 70% of people researching hotels last year used booking sites, which include , booking.com, Expedia and Late Rooms.
The Competition and Markets Authority said that the consumers needed to be confident they were getting the best deal.
Andrea Coscelli, Chief Executive of the CMA said that the travel sites need to give their customers information which is clear, accurate and presented in a way that enables people to choose the best deal for them.
The Competition and Markets Authority will examine whether the travel sites try to rush customers into making a decision by creating a false and fake impression of room availability, stating how many rooms are left or for how long a price is available.
While the other areas of apprehension for the travel websites which is steering the customers towards hotels based on the amount of commission they earn from a booking, and hidden charges such as taxes and booking fees which might only be revealed at the end of the process.
Catalonia declared independence from Spain amid tourism crisis has written to the travel companies across the travel sector asking for information about their practices. The authority wants to hear from consumers about their experiences, which will vivify the ethics in the booking business.