Published on : Saturday, January 7, 2017
A recent study by the consumer rights groups has revealed that the National Rail Enquiries of Britain pushes the railway passengers to choose the most expensive annual passes instead of the cheaper ones.
According to the study, the railway does not inform the consumers clearly about the cheaper travelling options available, instead, the consumers pay thousands of pounds every year to travel to and fro London.
The Season Ticket Calculator system, available in the official website of the National Rail Enquiries, calculates the average amount for a specific journey on annual tickets but during the process, it completely ignores the other cheaper options available.
The consumer rights group ‘Which?’ termed the process of ticketing to be ‘too complex’ for the rail passengers and they are also leading calls to make the system more transparent for the commuters. It has also been found that the tool does not even show the passengers the amount of money that they can save if they choose a monthly pass over a weekly one.
According to a Bishop’s Stortford’s ticket office operator, the customers get ’12 weeks for free’ if they opt for the annual pass. But according to sources, the railway only compares the weekly fares over the monthly fares, which are usually cheaper than the previous.
According to an expert on rail fares, Barry Doe, the monthly passes in Britain could even be cheaper per journey if the month has 31 days. He has also informed that the railway need to make it more transparent and when it comes to seasons, people ought to be told clearly of the week, month, annual differences and ratios and the advantages of annuals.
According to Bruce Williamson from campaign group Railfuture, it looks like the passengers are being directed towards the most expensive option rather than the one, which is best for them.
The director of campaigns and communications for ‘Which?’, Vickie Sheriff has informed that the rail passengers often struggle to find the cheapest fare as the current ticketing system is too complex and the train companies need to be clear and upfront on how passengers can get the best deal for them and transparent about what these savings are based on.
One of the Spokesmen for the Rail Delivery Group, that runs the ticket booking website, has informed that the train companies promote annual season tickets because they offer people the best deal.
The annual ticketing system proved to be fruitful for the passengers in several places but in this case, the lack of transparency is definitely making it harder for the railway commuters to find the best pocket friendly deal for them.