British Airways becomes the first UK autism-friendly airline

Published on : Wednesday, April 3, 2019

British Airways became the first airline to be awarded an autism friendly award accredited by the National Autistic Society.  The announcement was made on World Autism Awareness Day. The carrier has made enhancements to support passengers requiring additional assistance, including those with autism and other hidden disabilities.


Brand and customer experience director Carolina Martinoli said: “I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK.”



The airlines welcomed nearly half a million customers who require special assistance each year and they will be prioritising further improvements for these customers throughout their centenary year. There will be a new, specialist team in our customer contact centres, accessible information on and further training for colleagues.



Passengers with autism often find new environments stressful and overwhelming and that’s why they are creating a step-by-step guide of the British Airways’ journey experience, which will be shared with the customers very soon.



Tom Purser, National Autistic Society’s head of campaigns and public engagement, added: “We are delighted to be able to recognise British Airways as the first autism-friendly airline in the UK; the airline has worked hard to achieve our prestigious autism friendly award, making changes to staff training, the kind of information available to customers and the process of getting on and off a British Airways aircraft.”



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