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Published on : Friday, July 8, 2016
Passengers at the Heathrow Airport faced a great deal of turmoil today due to a computer fault that led to the delay of numerous travelers. Several travelers were denied their flights following a major computer glitch at the check-in system of British Airways.
Frustrated flyers started clicking the pictures of their fellow passengers who queued up near the gates at Terminal 5 yesterday morning. Some of the flyers vented out their anger against the technical glitch in Twitter.
This is the second time the check-in system of British Airways have caused issues ever since its implementation in recent times.
A spokesperson of the British Airways told one of the news media websites that IT problems were responsible for causing delay for the passengers. Therefore, even though the flyers arrived much in advance, they were turned away, unfortunately. He further added that the faulty system would be leading to utter commotion and chaos for the passengers in Heathrow Airport. He also said that the brand new check-in system that supervised the management of luggage as well as the passports breaks down frequently that led to much inconvenience for the staff.
British Airways has offered an apology for the technical glitch and the subsequent delay. But, it has also added that none of the flights were affected due to this check-in fault at the Heathrow Airport. He said that now the issue has been resolved.
Then, he said that as many as ten million people had utilized the newly-built check-in system of British Airways so far.