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Published on : Wednesday, August 17, 2016
British Airways has slashed one of its in-flight meals on some long-haul flights to cut the cost. They have started serving a fun-size chocolate bar instead of the second meal. This applies to all economy class travellers on flights under eight-and-a-half hours.
The apparent cost-cutting measures also apply to journeys of less than seven hours for premium economy passengers.
The slimmed-down menu began being offered last month on shorter trans-Atlantic routes, such as flights under seven hours between London and New York and, according to a statement from British Airways, includes “a three course meal, bar service and snacks.”
Media reports showed that passengers described the menu change as an “insult” and the offer of a fun-sized chocolate bar as a snack instead of a second meal as “a joke.”
This is the latest British Airways food-related announcement to come out after there were reports in May that the airline was planning to partner with British supermarket chain Waitrose to sell sandwiches on short-haul flights where it previously distributed free snacks in order to cut airfares and keep up with budget airlines.
British Airways spokesperson said in a statement that, they regularly review their catering to ensure long term customer satisfaction. They offer customers on all of their transatlantic flights a three course meal, bar service, and snacks and on their longer transatlantic flights, including to the west coast, customers are offered an extra meal during the flight.
For economy-cabin passengers who don’t want to rely on British Airways’ complimentary in-flight meal on many trans-Atlantic flights, there is the option to pre-order and purchase a variety of alternative meal.