Published on : Thursday, March 2, 2017
British Airways have to pay a huge compensation to its passengers after a mouse was spotted on a Boeing 777. The rodent was spotted just before the flight was about to depart from Heathrow to San Francisco.
Flight BA285 was due to leave Terminal 5 when this rodent was seen roaming and the original aircraft could not be despatched. this was mainly for the safety issue as the mice which was gnawing through wiring on planes, elaborate checks was required to be made to ferret out any problems.
It took several hours for a replacement 777 to be found, during which British Airways bought lunch for an estimated 200 passengers. The replaced flight finally took off from the Cat A airport four hours and 16 minutes late. If it fails to make up time en route, all the passengers will be entitled to €600 (£515) under EU compensation rules. Assuming a similar number of passengers on the corresponding inbound flight from California, BA284, the total compensation bill will amount to £206,000. In addition, passengers who miss connections either in San Francisco or at Heathrow will potentially need accommodation. The total costs, including engineering, could be within a whisker of £250,000.
According to a statement from the British Airways spokesperson said that they know their prices and services are exemplarily good this is why travellers want to fly with them to San Francisco. Keeping up the humour, the spokesperson said that on this occasion, however, there was one very small customer who they had to send back to the gate.
They apologised for the delay and passengers in San Francisco flight were said that the flight has been delayed because of a late arriving aircraft.