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Published on : Tuesday, March 21, 2017
Frequent flyer programmes were blissfully unlinked to revenue when launched in the 1980s. The original programmes didn’t reward big spenders, but recognized members by distance travelled ─ regardless of the fare paid. The addition of mileage-earning credit cards forced the airlines to better consider the financial implications. More than 35 years later, revenue now influences every aspect of a frequent flyer programme.
“Cash is King: Revenue Now Rules Frequent Flyer Program Accrual” assesses how frequent flyer programmes have become very revenue aware in the distribution of miles, points, and rewards to their members. IdeaWorksCompany researched the accrual and reward methods of the world’s largest 25 airlines and their frequent flyer programmess. The list has airlines from all over the globe, including alliance members, non-aligned airlines, and low cost carriers.
Here are a few observations from the report:
22 of 25 airlines use the type of fare purchased by the consumer to help determine the final tally of a member’s mileage or point total; simply said, the distance flown has lost much of its relevance.
American, Delta, and United are unique because these carriers base mileage accrual on a combination of the price of a ticket and the member’s elite status.
In a single market comparison (Chicago-Frankfurt) of distinctly different accrual methods, United Mileage Plus offered 36% to 286% more miles than Lufthansa Miles & More for economy and business class travel.
Only JetBlue, Qantas, and Southwest use the cash fare level to determine reward prices in points or miles, while other airlines rely upon methods largely linked to distance flown.
“Cash is King: Revenue Now Rules Frequent Flyer Programme Accrual” was released today as a free 13-page report available from www.cartrawler.com. The 2017 Thought Leadership Series on Revenue and Loyalty is sponsored by CarTrawler. CarTrawler provides aviation, travel, hospitality, leisure and consumer brands with a direct connection to over 1,600 leading and independent car rental agents, shuttle bus companies, limousine and chauffeur driven services in over 43,000 airport and city locations across 195 different countries in the language and currency of their choice.