Chatbot overturns parking tickets in London and New York

Published on : Friday, July 1, 2016

Chatbot parking ticketsThe free service DoNotPay has helped to save parking fines of over $4m in 21 months throughout New York and London with the help of chatbot. The artificial intelligence lawyer has contested 160,000 parking tickets for free.



The DoNotPay service has been launched by the 19-year-old creator, Joshua Browder. The second-year student of Stanford University, Joshua has created this service just to help the users to contest parking tickets with the help of chat-like user interface.



The DoNotPay service asks a series of questions to understand whether it is possible to challenge the parking ticket or not. After that, the chatbot guides the user throughout the appeal.



Browder has stated that in just 21 months, the service has taken 250,000 cases and among them chatbot has won 160,000.



Browder has explained, “I think the people getting parking tickets are the most vulnerable in society. These people aren’t looking to break the law. I think they’re being exploited as a revenue source by the local government.”



Browder has created the DoNotPay service after receiving 30 parking tickets at the age of 18. Browder is a self-taught coder.



The DoNotPay service may be expanded to Seattle soon.

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