The check-in system of Virgin Australia crashed leading to endless delays in Australia

Monday, May 13, 2019

The check-in system of Virgin Australia crashed on Monday afternoon, across the country leading to travel chaos. Customers were forced into lengthy delays. Some flights have been delayed by about 2-3 hours. Passengers sitting on board in the aircraft also had to face delays and frustrations.

The airline said in a tweet about 1 pm that the outage had affected its entire check-in system. It said: “As a result, we are experiencing congestion at a number of our check-in halls at ports and some flights have been delayed”.  Virgin Australia warned passengers to expect delays Australia-wide.

Customers took to social media to express anger and to complain about the hold-ups, and being unable to print boarding passes or baggage labels. Some said that they could miss international connections because of the delays.

Virgin Australia said that the outage was a technical issue. It tweeted: “Our IT teams are currently working to resolve this issue. We apologise for the inconvenience caused and will keep you updated as more information comes to hand.”

Virgin Australia passengers are being warned to expect hours of delays, after a “technical glitch” shut down the airline’s check-in system. Many passengers expected the airlines to serve food and water to those who have been waiting endlessly.

The incident follows a similar technical glitch last month. On April 29, automated SmartGate immigration technology malfunctioned at multiple major international airports such as Sydney, Melbourne and Brisbane causing hours of delays for international passengers.

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