Chetola Resort at Blowing Rock Selects Agilysys Solution Suite to Boost Efficiency and Guest Service

Published on : Tuesday, December 1, 2015

Agilysys logoAgilysys, a leading global  provider of next-generation hospitality software solutions and services, today announced that Chetola Resort at Blowing Rock, in Blowing Rock, NC, has selected a comprehensive solution suite ─ including Visual One™ PMS, InfoGenesis® POS and InfoGenesis® Flex ─ to streamline efficiency and enhance guest service at the luxury mountain property.


Chetola Resort features a mix of hotel rooms, timeshare units, and rental and ownership condominiums as well as a restaurant, sporting club and full-service spa. Faced with a wide range of hospitality management and guest service requirements, the resort’s executive team conducted an extensive evaluation to identify the best solutions to optimize the guest lifecycle across the property.


“We have a very diverse property, and we wanted technology that could handle it all,” said Margaret Holder, general manager of Chetola Resort. “Visual One and InfoGenesis are the perfect combination for us. The Visual One PMS, with its modules for club management, condo accounting and spa management, will help streamline our entire operation, while InfoGenesis will optimize food and beverage delivery in a variety of settings across the property. We especially appreciate the tight integration between the two systems and look forward to seeing how the technology takes us to a higher level of efficiency and guest service.”


Chetola Resort will use the following Agily sys solutions:




“With the implementation of our solutions for property management and point-of-sale, Chetola Resort is making a commitment to both efficiency and guest service,” said Jim Walker, vice president of sales and marketing at Agilysys. “Visual One, with its condo accounting module, is the ideal solution for managing condominium ownership and rentals along with traditional hotel accommodations. And InfoGenesis POS and InfoGenesis Flex, which are seamlessly integrated, provide a complete solution for managing food, beverage and retail operations. These systems, which are powerful on their own, will work together to help Chetola Resort streamline operations, improve property performance and create lasting connections with guests.”


Chetola Resort at Blowing Rock, nestled in the Blue Ridge Mountains of North Carolina, offers a unique mix of first-class hotel accommodations and luxury condominiums. The 87-acre resort features a fine dining restaurant, full-service spa, salon, sauna, fitness center and state-of-the-art meeting and event space. It also offers a wide variety of recreational activities, including guided hikes, yoga, paddle boating, fly fishing and tennis. Chetola Lodge at Blowing Rock is the recipient of TripAdvisor’s ‘Certificate of Excellence’ in 2014.


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