Chiltern Railways and EE set to transform onboard Wi-Fi experience for thousands of commuters with revolutionary continuous connectivity

Published on : Tuesday, February 9, 2016

chiltern railwaysIt’s time to say goodbye to never ending buffering, non-loading webpages and crucial emails hiding in your outbox thanks to Chiltern Railways who has just announced a partnership with EE, the UK’s biggest mobile operator, that will revolutionise how customers use their time onboard, providing them with a continuous connected experience similar to work or home.


The partnership will involve EE adding extra network capacity and coverage through a wireless trackside network, making “no Wi-Fi bars” onboard a thing of the past – even through tunnels. The innovation transforms how business is done onboard with high speed connectivity and removes black spot phone call drop outs.


No more “can you hear me, I’m going into a tunnel?” conversations, to the delight of fellow passengers.


It is made possible by utilising EE’s network, the biggest, fastest and most reliable in the UK, working in partnership to provide continuous connectivity to make the Wi-Fi experience on the Chiltern line best in class. Chiltern’s parent company Arriva has enabled the train operator’s investment and will use the innovative project as a test bed for possible roll out across other Arriva franchises including the new Northern Rail franchise.


Thomas Ableman, Commercial Director of Chiltern Railways said: “We were one of the first train companies to introduce free Wi-Fi around five years ago on our London to Birmingham trains. Since then we’ve invested in 4G capability, however due to black spots on the line the service was limited in places. It was always our vision to deliver truly connected mobility and now, thanks to our partnership with EE, Chiltern will have the fastest and most reliable Wi-Fi in the country. We’ve just made it far easier to do business on the move.”


Marc Allera, CEO at EE said: “Our ambition is to connect people wherever they are. Trains – metal carriages that move at high speed – present unique challenges, and our network engineers are innovating to make sure that commuters can always connect. This is just the beginning of a new approach to building a mobile network that’s always there for our customers, giving them the connection they need.”


Chiltern Railways has upgraded onboard technology ready for the launch which will be delivered in stages. The aim is to complete the roll out by December 2016.


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