Chiltern Railways joint top DFT franchise in National Rail Passenger Survey

Published on : Friday, January 27, 2017

Chiltern RailwaysThe railway passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 91% in Transport Focus’ National Rail Passenger Survey (NRPS). Chiltern also scored joint top of the DFT franchises for satisfaction with trains (90%) and satisfaction with stations (89%).

 

 

The National Rail Passenger Survey which is commissioned by the independent consumer watchdog Transport Focus, represents the views of over 100,000 rail passengers on a broad spectrum of issues such as overall satisfaction and satisfaction with 30 specific aspects of service. Passenger opinions of network-wide train services are collected twice a year from a representative sample of journeys.

 

 

Chiltern Railways Managing Director, Dave Penney, said, “We are delighted that passengers have rated Chiltern as the UK’s top DFT franchise for overall satisfaction.  What is even more pleasing is that we are also at the top of the table for satisfaction with our trains and our stations.  The findings reinforce our commitment to providing a high quality passenger experience.”

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 02 WTM London 2018
  • 03 imexamerica 2018
  • 08 theleisureshow 18
  • 09 cibtm 2018
  • 09 Seatrade Cruise Med 2018
  • 10 Astana leisure 2018
  • 10 ITE-HCMC 2018
  • 11 lodgingconference 18
  • 11 ttgincontri 2018
  • 13 aite 2018
  • 14 CITIE 2018
  • 14 SATTE 2019
  • 14 traveltechme 2018
  • 15 TravelDaily TDC 18
  • 16 OTDYKH 2018
  • 17 Hotel Show dubai 18
  • 18 hospitalityqatar 18
  • 18 Hotel Management Asia Summit 2018
  • 18 thincindonesia 2018
  • 19 bricsaconsulting 2018
  • 20 CITE_TTW 2018
  • 20 europecongress 18
  • 20 sahicsouthamerica 2018
  • 21 bitmchina 2018
  • 22 Hotel Management Singapore Summit 18
  • 23 PTM 2018
  • 30 PATA

TRAVEL INDUSTRY EVENTS

Get our toolbar!
Review www.travelandtourworld.com on alexa.com