Chiltern Railways joint top DFT franchise in National Rail Passenger Survey

Published on : Friday, January 27, 2017

Chiltern RailwaysThe railway passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 91% in Transport Focus’ National Rail Passenger Survey (NRPS). Chiltern also scored joint top of the DFT franchises for satisfaction with trains (90%) and satisfaction with stations (89%).



The National Rail Passenger Survey which is commissioned by the independent consumer watchdog Transport Focus, represents the views of over 100,000 rail passengers on a broad spectrum of issues such as overall satisfaction and satisfaction with 30 specific aspects of service. Passenger opinions of network-wide train services are collected twice a year from a representative sample of journeys.



Chiltern Railways Managing Director, Dave Penney, said, “We are delighted that passengers have rated Chiltern as the UK’s top DFT franchise for overall satisfaction.  What is even more pleasing is that we are also at the top of the table for satisfaction with our trains and our stations.  The findings reinforce our commitment to providing a high quality passenger experience.”

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo


  • 01 AIME 2018 BB
  • 02 WTM Latin America 2018
  • 03 IMEX 2018
  • 04 AIME-2018 small
  • 05 itb-china 2018
  • 06 TTF-2018
  • 08 mice-arabia 18
  • 09 JTTX 2018
  • 09 The hotel shows audiarabia 18
  • 10 hotelfair 2018
  • 10 miceforum 18
  • 11 Digital Travel 2018
  • 11 Hotelex-Shanghai 18
  • 12 mitt 18
  • 13 aitf 2018
  • 30 PATA


Get our toolbar!
Review on