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Chinese government blacklisted Harbin tour guides after getting complaints from tourists

Wednesday, January 17, 2018

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harbin-citys-frozenThe China National Tourism Administration called for a vigorous investigation and blacklisted some of the tour agencies who were charging more to enter in the Snow Town of Harbin Ice festival.

 

 

During winter months, the Snow Town becomes the popular winter attraction in the Heilongjiang province. The warning was issued on Monday by the Heilongjiang Tourism Development Committee, Harbin Tourism Development Committee and Heilongjiang Forest Industry Bureau.

 

 

Mr Zhang Xiaochun, director of the Heilongjiang committee’s supervision and administration office said that they are conducting the campaign to correct the irregularities and promote the impartiality in the winter tourism market.

 

 

The travel agencies and tour guides that break the rules will be published on a blacklist. The campaign comes after video footage emerged online recently which showed tour guides asking tourists to buy ticket packages before they arrived at Snow Town.

 

 

In one of the video recording, a male tour guide asked a group of tourists under his charge to pay for an attraction valued at 800 yuan (S$164). After a female tourist refused, he insulted her. The guide also checked the mobile phones of the tourists to prevent them from keeping recordings of the argument.

 

 

The tourists in the group had paid 288 yuan for the trip, which included a meal, lodging and transportation.

 

 

In another video, a female tour guide appeared to force her group of tourists to buy a package valued at 1,680 yuan (S$345), including several items that most of tourists were not interested in purchasing.

 

 

When some tourists refused to pay, the guide told them they would have to stay outside the attractions of Harbin Ice festival.

 

 

The female tour guide, surnamed Shang, is a member of the Harbin Kanghua International Travel Agency.

 

 

This incident caused the misconception regarding the bookings of the tickets and also tarnished the reputation of the provinces.

 

It is advised to all the tourists to engage the services of quality travel agencies and avoid choosing agencies that offer tours at ridiculously low prices.

 

 

For example, a tour to Snow Town that is priced below 600 yuan (S$123) will mostly certainly have extra charges.

 

 

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