Published on : Saturday, September 16, 2017
BlipTrack technology, one of the trendiest and modern queue management technologies, which can reduce the waiting time for checking at the airport, is now adopted by Cincinnati/Northern Kentucky airport.
Cincinnati/Northern Kentucky airport (CVG) and the Transportation Security Administration (TSA) have collaborated to use BlipTrack technology to get the data on the passengers and reduce the waiting time lines.
Cincinnati/Northern Kentucky airport is named in Skytrax best world airport award, now serves five to 10 million passengers a year.
Owing to an increase in the number of national and international carrier and traveller numbers, Northern Kentucky airport implemented BlipTrack queue and flow technology at TSA checkpoints in 2014, making it the first US airport to utilise this solution.
The airport has been capable to assign suitable staff levels to perk up the customer experience.
With the implementation of BlipTrack technology, the staff were able to reduce the TSA security queue wait times by a third within a year, from 13.2 minutes in 2011 to 8.9 in 2015.
The airport has since added new features to rationalize operations further, including passenger-facing wait time monitors designed to inform travellers of the current expected queue size, as well as service level agreement-style standards meant to ensure security wait times of 15 minutes or less. In Q2 this year, the average wait time for screening was 11 minutes and 28 seconds.
Stephen Saunders, senior manager of terminal operations at Cincinnati/Northern Kentucky airport said that the airport authorities have used the tangible data to work with the partners at TSA to adjust officer start time.
The airport officials are previously noticed a high spike in queue waits during our heaviest early bank of morning flights, leveling off after about 7.30am.
They collectively identified TSA schedules were misaligned with the flight schedules. Because of this data, they recommended staffing adjustments to the local TSA leaders, which ultimately passengers and airlines benefited as evidenced by a near-immediate reduction in wait times below target and customer compliments via the airport’s social media platforms.
The airport staff remain engaged with TSA HQ in an attempt to work together to make real changes using this technology.
According to the usage of the BLIP Track, there are more than 25 international airports, are now using BlipTrack technology, including JFK, San Diego, Copenhagen, Dublin, Oslo, Manchester and Brussels.
This time saving technological solution is also being utilised in road traffic applications in Switzerland, Thailand, New Zealand, the UK, Denmark and Sweden, as well as in cruise ports, busy train stations and large-scale events around the world.