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Published on : Tuesday, December 8, 2015
Kuoni-SOTC, India’s leading outbound tour operator has always ensured customer focus as a top priority which is reflected in every product & service they offer. Being customer centric and having customers at the forefront of all their decision making is of utmost importance to the brand. In their latest initiative, Kuoni-SOTC gave a chance to its valuable customers to be a part of their holiday creation process with the new initiative called “Co-Created”. Kuoni-SOTCKuoni-SOTC is a pioneer in introducing such innovation in the Leisure Holiday Space.
The co-created initiative is a platform which invites our customers across key markets of India to spell out their most important expectations from a Holiday and allows us to enhance and deliver an enriching holiday experience to meet travellers expectations. This initiative adds immense value to our brand and positions Kuoni-SOTC as a Customer Centric Organisation.
“Co-Created” Meets were held across 8 cities including Mumbai, Delhi, Ahmedabad, Baroda, Rajkot, Chennai, Bangalore & Kolkata.
Speaking on the same Vishal Suri, CEO-Tour Operating, Kuoni India said, “At Kuoni-SOTC, Our Key Aspiration is to become an organization that is Customer Obsessed, where we wish to keep the customer at the center of all that we create. We embarked on this journey by bringing our customers at the center of our product creation process, involving them at the product planning stage and incorporating their ideas and views, ensuring that each and every aspect of their holiday is taken care of and that we deliver an experience that will be cherished for a lifetime.”