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Published on : Friday, October 14, 2016
A United Airlines spokesperson said in a statement: We’re aware of an issue with our system and are working to resolve it. We’ll update as we learn more. We apologise for the inconvenience.”
Later, the firm tweeted that as of 3am ET [8am BST] the system issue has been resolved. Any delayed flights are resuming and we apologise again for the inconvenience.”
The first United Airlines flight of the day from the UK was due to take off at 7.30am for Washington DC – however, passengers were informed the plane would be postponed by at least an hour.
A statement from United Airlines said the issue was with a “weight reporting system” and that delays were then caused “system-wide” as a result. “We have resolved the issue and are working to get customers to their destinations as soon as possible,” it said.
A commenter added: “Yep, everything is currently down — Website, app, phones, the works. Only weight and balance computer was down. Now the mainframe looks like it’s crashed. Not a good day.”
There is no suggestion – as of writing – that any flight or passenger safety was impacted by the system-wide outages. While media has reported the cause could be a “cyberattack” there is currently no evidence to back up this assertion.
Tags: United Airlines