Published on : Monday, January 9, 2017
Passengers who book online direct with the train operator and who later change the time or date of travel will pay only any increase in fare compared with their original train. If the replacement service is cheaper they will get a refund of the difference.
This abolition of fees for changing Advance tickets does not apply to tickets bought in person from stations nor online through third-party operators such as Trainline. In addition, tickets printed by the passenger, and “m-tickets” obtained through the CrossCountry app, cannot be changed.
David Watkin, CrossCountry’s commercial director, they always encourage their customers to book as far ahead as possible to get the best deals.
On a number of Continental rail networks, only passengers with reserved seats are allowed on board long-distance trains. Last minute travellers in France and Spain are sometimes prevented from travelling on heavily booked services.
Mark Smith, the rail guru who created a rail website said that, abolishing the £10 charge has got to be a good thing. But it would be far more useful if they didn’t have to give 24 hours notice.
The new deal is part of a trend by train operators to incentivise travellers to book online and direct by offering exclusive passenger benefits.