Customer satisfaction levels on the rise at Leeds station

Published on : Thursday, January 28, 2016

5909501e905e4f499bc97e468200cd1bCustomers using Leeds station are now happier with their experience than they were a year ago, according to the National Rail Passenger Survey.The survey, carried out by independent watchdog Transport Focus, asked more than 28,000 passengers nationally for their views on the railway.

 

Leeds station, which earlier this month saw the opening of the southern entrance, received a score of 86 per cent customer satisfaction, an increase of four percent compared with six months ago (82 per cent in February 2015) and of seven percent in the last year (79 per cent in August 2014).

 

Helen Dawson, Network Rail station manager, said: “It’s great that passengers are increasingly enjoying the experience of coming to Leeds station and my team work hard every day to try and make sure that we deliver excellent service to passengers. We’re always looking for ways to improve the customer experience and these results demonstrate that we’re moving in the right direction.”

 

Nationally, the survey shows that a slight increase in overall rail passenger satisfaction to 83 per cent across the country has started to reverse previous declines. However, the overall scores for commuter satisfaction was 76 per cent, compared to 85 per cent for business and 90 per cent for leisure travellers.

 

Source:-Network Rail

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