Published on : Tuesday, June 7, 2016
In 2014, more than 600 million passengers worldwide were affected by airlines disruptions such as bad weather and air traffic control congestion. For many airlines, the process to recover from disruptions can be complex with issues such as costs, customer service and staffing constraints. For one airline, they have been able to address airline disruptions by improving their time to identify and improve reaction time when they happen.
Amadeus has partnered with Qantas Airways, as its launch customer on the Amadeus Schedule Recovery Solution. This helps the airline to leverage data analytics to respond faster when a disruption occurs – whether to delay or cancel flights, swap aircrafts or reassign landing slots. It has helped Qantas enhance their decision making, save on operational costs and more importantly minimise impact on passengers. In fact, on an average day, Amadeus Schedule Recovery: Airport Resource Tracker is able to remove 300 minutes of flight delays from the initial slot allocation by Air Traffic Control, thus reducing the number of flights that would be reported as late by 60%!
You can read more about how Qantas is improving their operations and passengers experience in the newly launched discussion paper from Amadeus Travel Intelligence, Defining the future of travel through intelligence.
Apart from this case study, the paper also highlights Avianca Brasil and shares more about how data analytics can be used to develop innovative products, services, and processes that better meet the needs of their customers. It explains that travel companies must be open to experimentation, new ideas and new approaches.