Deloitte Annual Holiday Survey: More Consumers Shopping Mobile and Local

Published on : Friday, November 8, 2013

DELOITTE Increasing smartphone ownership is taking more consumers down the digital shopping route, while many shoppers plan to frequent local small businesses when visiting stores this holiday season, according to Deloitte’s 28th annual survey of holiday spending intentions and trends.

 

Overall, smartphone ownership has risen to 61 percent of respondents from 42 percent just two years ago. Women, younger generations and households earning less than $100,000 annually showed the most significant leaps in smartphone ownership, expanding the base of shoppers that retailers can access via mobile devices. For example, nearly six in 10 (59 percent) of women surveyed own smartphones, up from 46 percent last year, and 79 percent of consumers ages 18-24 own a smartphone.

 

Among smartphone owners, nearly seven in 10 (68 percent) plan to use their devices for holiday shopping. These consumers will primarily use smartphones to search for store locations (56 percent), check and compare prices (54 percent) and obtain product information (47 percent).

 

Consumers that use smartphones to assist in holiday shopping will likely help retailers’ registers jingle this year, as these shoppers plan to spend 27 percent more on holiday gifts than non-smartphone owners.

 

The survey also found a significant number of consumers expecting to shop using their tablets. Among the 38 percent of respondents that own tablets, nearly two-thirds (63 percent) of these owners indicate they plan to use it for holiday shopping this year, with “shop or browse online” ranking as the No. 1 activity.

 

“Tablets are a two-way street for retailers,” said Alison Paul, vice chairman, Deloitte LLP, and retail & distribution sector leader. “They have opened up an entirely new consumer touchpoint, where shoppers can view multiple retailers’ products regardless of their location – from their couch to the point of purchase. Retailers can also put tablets to work in their stores, providing both their sales team and customers with a broader lens into merchandise selection. Now that the majority of consumers also own smartphones, these two devices have altered the way they interact with a brand, while also yielding a higher spend per customer.”

 

Source:- Deloitte

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