Published on : Thursday, May 26, 2016
Earlier this year, Delta and the Transportation Security Administration began collaborating to take steps to improve the security process at the national and airport levels. As a result, the airline is investing up to $4 million in additional staffing at 32 airports across the U.S. to supplement TSA staffing. Delta also invested nearly $1 million in the research, development and implementation of two new checkpoint lanes at Atlanta’s Hartsfield-Jackson International Airport. The redesigned lanes, which opened this week, are expected to increase throughput.
In a memo to Delta employees Wednesday, Chief Operating OfficerGil West thanked the team for their efforts to prepare for the busy summer operation as well as their operational performance to date.
“We can’t stop pushing forward,” West said. “Your work has set Delta apart from the pack. We are delivering unprecedented performance and we need your help to keep it going through the busy summer months. We want our customers to have a seamless experience from check-in to pick-up. To ensure this, we partnered with the TSA months ago to get a plan in place to support the increased customer volume.”
Four things the airline is doing to help reduce TSA line wait times include:
Additionally, Delta has created a video for customers noting travel tips provided by an Atlanta-based Airport Customer Service Employee.
Since Delta implemented supplemental staffing in early May, the airline has seen a 10 percent increase in throughput at TSA security lanes. Further shortening wait times, Delta’s staffing support at 32 airports has allowed TSA to open nearly 30 additional lanes across the U.S. that would have gone unstaffed.