Published on : Tuesday, July 25, 2017
Delta’s biometric boarding pass experience that launched in May at the DCA Delta Sky Club is now integrated into the boarding process to allow eligible Delta SkyMiles Members who are enrolled in CLEAR to forego a paper or mobile boarding pass in favour of using fingerprints as proof of identity to board their plane. The final phase of Delta’s DCA biometric boarding pass test, coming this summer, will allow Members to also use their fingerprints to check a bag.
“The truly exciting piece of what Delta is doing, is how scalable this experience is in part due to our partnership with CLEAR,” said Gil West, Delta’s Senior Executive Vice President & COO. “Once we complete testing, customers throughout our domestic network could start seeing this capability in a matter of months – not years. Delta really is delivering the future now.”
Delta is partnering with CLEAR to power the back end of its pioneering biometric boarding pass experience. The DCA pilot is testing how Delta and CLEAR’s systems work together while laying the foundation for Delta to deliver a more convenient customer experience broadly in the future. Being part of the initial tests means that eligible customers will be able to traverse DCA as they do today and simply use their fingerprint instead of pulling out their boarding pass. Participating in the test is optional.
“Customer and employee feedback has been extremely encouraging throughout our Delta Sky Club test and we expect that enthusiasm to continue with the boarding experience,” West continued. “It’s a win-win program. Biometric verification has a higher level of accuracy than paper boarding passes and gives agents more time to assist customers with seat changes and other skilled tasks instead of having to scan individual tickets – and customers have less to keep track of as they travel through the airport.”
Over the past year, Delta has led the industry on a number of innovative customer solutions like biometric-based self-service bag drop, RFID baggage handling, real-time bag tracking via the Fly Delta mobile app, more efficient and high tech automated screening lanes and a groundbreaking app that helps Delta pilots avoid turbulence for a more comfortable flight. Delta’s partnership with CLEAR already gives exclusive rates to U.S.-based SkyMiles Members for a faster way through security lines at more than 20 airports nationwide, including DCA.
Findings from the DCA test will be analyzed to determine next steps for improving the process and broader implementation.