Published on : Wednesday, October 18, 2017
Customers travelling to selected European destination from the New York-JKF and Atlanta will be able to pre-select their meals, this will be followed by upgraded meals and serviceware in the main cabin from the start of mid 2018.
After the initial launch of the pre-select meals, the services will first be available to Delta One customers on all international routes both outbound and inbound in the United States. The passengers in the Delta Premium Select cabin will be able to avail by the end of next year.
An email communication will be sent to customers six days prior to their flight asking them to choose their meals, Delta will roll out pre-select through additional channels in 2018.
Lisa Bauers said that by selecting their meals the customers will have more control over the inflight experience. It will be just like providing the customers a culinary experience similar to that of their favourite local restaurant.
There will be newly designed trays and upgraded serviceware that will complement investments in meal quality. The first changes will be seen next month when the customers will receive menu cards which will have information on timing for each meal service and details on the in-flight food and beverage offerings.
In December, the airline will introduce new upgraded cutlery in the Main Cabin before the meals are served next year.
Bauer further added that this will be Delta’s biggest investment in the main cabin dining experience till date, the main motive is to recreate the customer’s experience, what they would prefer at 30,000 feet taking into account what items naturally complement them, the service behind the offerings and the overall presentation.