Published on : Tuesday, December 19, 2017
Delta began the day with 390 cancelled flights and as of 1 p.m. ET had not added to that total as the operation had stabilized and the majority of Delta customers had been rebooked. In total, Delta canceled approximately 1,400 flights over the nearly 24-hour period.
“Nearly 80 percent of the travelers coming through Hartsfield-Jackson every day are Delta customers, so we were closely engaged at all levels with the airport, City of Atlanta and Georgia Power in their recovery efforts following Sunday’s outage,” said Gil West, Delta’s Senior Executive Vice President and COO. “At the airport, Delta people, including not only those scheduled to work but also nearly 200 Delta Peach Corps employee-volunteers, have been serving customers — from passing out refreshments to assisting customers with wheelchair support. Thanks to everyone’s hard work, we’re nearly back to normal at our biggest hub.”
With the busy holiday travel season underway, customers traveling through Atlanta or who were impacted by the outage should note:
Delta is reimbursing customers who needed to make hotel accommodations Sunday in Atlanta.
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