Disabled customers to benefit from Avianca Airlines’ digital upgradation

Published on : Tuesday, July 12, 2016

Avianca AirlinesAvianca Airlines has renewed its digital platform in order to provide its clients with a better experience when contacting the airline and the latest digital trends. Now the website is accessible and all inclusive.


In line with world digital trends, the airline now offers an accessible platform for people with disabilities. The airlines’ website is now equipped with assistive technologies, as well as software for visual, hearing and/or cognitive aids, offering different ways to access online content.


The customers will now experience a graphic interface contents and simpler functions. With the tools most used by travelers to prepare a trip in mind, the airline implemented improvements to the online purchase process and web check-in, including friendlier icons, a clearer and simpler content.


Users can now make their purchases in fewer steps and continuously see the status of their operation with the modified graphics. This new feature allows knowing the cost step by step and not until the end, as well as viewing error alerts when incorrect data is entered. Clients can now access the website in a variety of languages such as English, Spanish and Portuguese and Spanish and acquire their tickets in the currency of the issuing country.


New digital tools such as the Avianca App is available on iOS as well as Android. In addition to making purchases, travelers can access information and services in real time.

Social networks such as Facebook and Twitter and online support through the webpage is available to the travelers for comfortable communication.

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