Published on : Wednesday, June 15, 2016
On the heels of an operationally strong first quarter, Delta continued its stellar performance in April, canceling the fewest flights on a percentage basis for the month and finishing in the top three in all three operational categories among the 12 airlines tracked in the Department of Transportation’s Air Travel Consumer Report released Monday1.
With 99.9 percent of flights completed as scheduled, the measure known as completion factor, Delta finished ahead of second-place Hawaiian Airlines and third place Alaska Airlines. Spirit Airlines was the laggard for the month with a completion factor rating of 98.3 percent. For the month, Delta added 23 days without a single domestic cancellation, bringing the total to 81 days so far this year. The airline had 60 days without a cancellation during the same period last year.
On-time performance was similarly strong in April with 90.3 percent of Delta’s domestic flights arriving within 14 minutes of scheduled arrival time—the metric the DOT uses to define on-time—and enough to take the No. 2 spot behind Hawaiian Airlines. Alaska Airlines took third place with 89.4 percent of flights arriving on-time. Spirit took last place in this category as well, with 73.8 percent of flights arriving on-time.
Delta also took the second place spot in baggage performance with 1.36 reports of mishandled bags per 1,000 passengers, behind No. 1 Virgin America. Hawaiian was the laggard among mainline carriers with 3.04 reports per 1,000 passengers. Baggage performance across all airlines improved in April versus last year with an average 2.31 reports this year versus 2.77 last year2.
 Based on DOT Air Travel Consumer June 2016 Report statistics for April 2016 on-time arrival based on domestic flights flown, completion rate based on domestic flights scheduled, and mishandled bag reports per 1,000 customers, compared to all carriers reporting to the DOT.
Based on DOT Air Travel Consumer June 2016 Report statistics for April 2016 mishandled bags per 1,000 enplanements for domestic flights scheduled.