Dublin Airport faces e-gates problem in Christmas season

Published on : Wednesday, December 13, 2017

Dublin AirportThe newly installed passport-reading machines at Dublin Airport face major technical problems that are raising concerns about the potential congestion at the airport over the Christmas holidays.




These passport- reading machines were installed on November 30th 2017, to ease the transit in the airport. Three days after the e-gates’ installation there were major delays at Terminal 1.




The queues spilled out from the passport hall and passengers had to be frequently held outside while the lines went down. Despite 10 passport machines having been instated, only four appeared to be functional, with three of those operating slowly and rejecting a large number of passports that then had to be checked manually.





There were only two employees on hand to check travel documents, one for European Union passports and one for non-EU, which caused further delays. While the authority of Dublin airport has said the Department of Justice is responsible for the machines, the DoJ says it’s up to Dublin Airport Authority (DAA) to decide how to manage the queuing.




The Dublin Airport Authority said that that the way the e-gates are operated “is a matter for Inis-the Department of Justice” but that Dublin Airport would have extra staff working throughout the festive period. However, a statement from the Department of Justice said the question of queues or congestion in the areas leading to the immigration halls are matters appropriate to Dublin Airport who manage those areas.



The revised queue layouts were deployed in the immigration halls in proceeds of the operation of the e-gates and these are under technical review by Dublin Airport to attain the maximum efficiency in the space available.




The authorizes also confirmed that there have been a number of temporary rage among the passengers involving the individual gates as all stakeholders (passengers, DAA staff and immigration staff) who has become fully familiar with the automated system and a small number of issues are diagnosed and addressed.




The number of passengers travelling through Dublin in this Christmas season is expected to hit a record 30 million in 2017.



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