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Egencia introduces post-ticketing online air exchange

Wednesday, February 21, 2018

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Egencia, the business wing of Expedia.Inc. has launched the new post-ticketing online air exchange for all its clients which are allowing the travellers to change the flight themselves.

 

 

By using this online system, the travellers can now change flights on either desktop or mobile after they book, with instant visibility on any potential fare changes and penalties.

 

 

According to the research done by Egencia which says that half of business travellers prefer to self-serve rather than having to speak to a travel manager or agent unless they encounter a problem.

 

 

Egencia says its new online exchange gives travellers the choice to make changes to their trip on their own or with help from an Egencia consultant.

 

 

The exchange also provides all the users with available flight times within the same cabin class. The payment and previous seat preferences are automatically applied to new flights, which Egencia says leads to a rate of touch less automation of more than 80 per cent for the new process.

 

 

Michael Gulmann, chief product officer of Egencia says that the company aspires to meet its clients where they are and to deliver exceptional service where they expect it. When plans change, the travellers turn to their devices – desktop or mobile – to find a solution. The company makes it easy for them to rebook the flight they need to close that deal, or make it home for the weekend.

 

 

To promote this service, this company will do a live demonstration of its new corporate travel technology at Business Travel Show.

 

 

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