Published on : Saturday, September 8, 2018
When AA flight 663 took off from Phoenix on August 31, all the lavatories were reportedly in working condition but midway through the six-hour flight, something went awry.
Cabin crew alerted the 187 passengers on-board the flight that there had been a malfunction
A video filmed by one passenger shows the flight attendant telling the passenger that men have been peeing in bottles.
“There was one lady who, unfortunately she had a toddler that needed to use the restroom, and same thing. She was told she had to use a bag.”
Video taken on-board showed one flight attendant discreetly telling a passenger about their alternative options.
“What do you mean I have to pee in a bag?” the woman can be heard asking in the video.
“They’re overflowing. This one has like this much left,” the flight attendant responded.
“I know, it’s horrible, guys are going in bottles.”
A spokesperson for the airline told the media that they later discovered a nappy had been flushed down one of the toilets.
“We are very sorry for the trouble this caused… Our customer relations team will be reaching out to all of the passengers on this flight to extend our apologies.
“If an American flight is in the air, and all lavatories become inoperative, the flight will divert to the nearest suitable airport in order for maintenance to rectify the situation.
“Due to the location of the aircraft, the flight continued to its intended destination.”
The spokesperson added that every customer had been awarded 30,000 frequent flyer miles – enough for a return trip, as a compensation.